Terms and conditions

Picksea.com is committed to ensure the delivery of your products in the best conditions. The products are packaged in appropriate packaging and shipped by one of the available transport methods when you place your order (So Colissimo, Point Relais, UPS, TNT, collection in store in Ploemeur, Geodis Calberson). From Monday to Friday, if your product is in stock, your order is shipped within 24 hours after validation of your payment. The order will be sent to the address indicated by the buyer during the validation of the order. If the product is not in stock, an estimated date of delivery is communicated to you on the page of order and sent by e-mail during the confirmation of order. (see delivery terms according to the chosen carrier)

Make sure that the contact details given at the time of validation are correct and give a mobile phone number so that the delivery person can contact you if necessary. Make sure you are present or represented on the estimated delivery date. Delivery in France takes between 2 and 3 days depending on the destination and the shipping method chosen (Colissimo, Chronopost or carrier for large shipments). For deliveries abroad, delivery times vary depending on the destination.

For all orders over 150€, you benefit from free SoColissimo delivery in metropolitan France and Belgium, except for bulky products: over 20kg or 1.70m long.

B- Problems related to transport

In case of problem upon receipt of your packages you must imperatively check the contents of the package or packages, before signing the transport note. Any anomaly must be indicated on the transport slip, with the exact description of the damaged or missing packages. The anomaly must then be reported by email via our contact form in order to start the compensation procedure by sending us the transport documents. Without any particular indication, Picksea.com or the carrier cannot be held responsible.

TRANSFER OF RISKS

The transfer of risks of deterioration, damage, theft or loss, even by fortuitous event or force majeure, takes effect once the delivery is effective, the customer renouncing by the same on his behalf as well as on that of his assignees to any recourse against the company Nauting. The transfer of risk also applies to any damage caused during the use of the equipment. The actual delivery takes place as soon as the chosen carrier declares that the package has been delivered. In the event of a delivery dispute, recourse must be made to the carrier who declared the delivery effective.

C- Collection point

You also have the possibility of withdrawing your parcels in the nearest point of withdrawal from your home through the service of "Point Retrait Colissimo". With this option you can choose a shop, a tobacconist's or a post office. You can find all the partners when you choose your delivery.

D- Withdrawal on the Showroom of Ploemeur (56 - Lorient)

You also have the possibility of coming to withdraw your products in our showroom in Ploemeur, the withdrawal in shop is always free. Address of withdrawal :

16 rue Jean Moulin56270
PLOEMEUR

You can consult our access map.

Return, Exchange, Refund

A- Return

The returned items must be new, unused and in their original box perfectly intact. The return is validated by our services if and only if all these conditions are respected. The return costs are always at the customer's expense except in the following 3 cases:

• Packing error being our responsibility.
• Incorrect description of the product sheet of the ordered item(s).
• Any order delivered in Metropolitan France for an amount greater than 150€ (except for bulky products: greater than 20kg or 1.70m long)

B- Exchange

If you are not completely satisfied with the article you have received, you have 30 days from the date of receipt of the parcel to exchange it for another article from our online shop. You are responsible for the return shipping costs (except for exchange requests for orders over 150€ in Metropolitan France and non-bulky products: less than 20kg or 1.70m long). PICKSEA takes care of the shipping costs for the new product(s) chosen only in the case of a change of size or colour.

If the new product(s) desired is (are) not in stock with us and cannot be ordered from our supplier, PICKSEA will issue a credit note in the form of a discount voucher so that you can buy something else from our online shop. PICKSEA is not responsible for the delivery time in the specific case of exchanges.

In case of problem with a product, you will be able to choose between repair or replacement of the good subject to the conditions of cost.

C- Refunds

The customer has a period of 14 days from the date of receipt of the goods to withdraw and request a refund. The refund is validated if the returned product(s) respect(s) the conditions described in the paragraph "Return" above and if at least one email of retraction has been sent via our contact form within 14 days of receipt of the package. The refund will be made within 14 days from receipt of the product. If the 14 days of withdrawal is exceeded but not the 30 days, PICKSEA undertakes to establish a credit note in the form of a voucher to the customer so that the latter can buy other products of equal or greater value than the first article (s) ordered (s). In the latter case, it is up to the customer to pay the difference.

Applicable law: Litigation and consumer ombudsman

The present General Conditions are governed and interpreted in accordance with French law. The French courts will have jurisdiction to rule on all disputes that may arise between the parties relating to the execution of these Terms and Conditions.

In the event of a dispute with Nauting, the Customer may have recourse to the service of the State-approved consumer mediator for the sector to which Nauting belongs:

Centre de la Médiation de la Consommation de Conciliateurs de Justice (CM2C) 14 rue saint Jean 75017 Paris

To open a mediation, go to the website cm2c.net

Site services and confidentiality

A- Exception, force majeure

We do not guarantee that the operation of our services will be uninterrupted, error-free or secure. We reserve the right to limit the activity of our site from time to time or permanently, without prior notice to our customers.

We shall not be liable for any failure to comply with our obligations under these Terms and Conditions due to events beyond our control and/or resulting from force majeure.

Cases of force majeure include, in addition to cases recognized by jurisprudence, all natural disasters, all acts of war, attacks on public order, epidemics, fires, floods and other disasters, all governmental acts, all strikes, lockouts, as well as all electrical and technical problems external to the parties preventing communications.

B- Personal data protection policy

PICKSEA commits itself to respect the confidentiality of the information provided by the buyer, these being exclusively reserved to PICKSEA and NAUTING. In accordance with the article 27 of the law N°78-17 of January 6th, 1978 (hereafter "LIL") and with the general Regulation (EU) on the protection of the data of April 27th, 2016 (hereafter "RGPD"), the purchaser is free to proceed to the rectification or to the definitive deletion of his personal information by simple request by mail (PICKSEA 16 rue Jean Moulin 56270 Ploemeur) or by mail on our form of contact.

Collection of data

When placing an order or subscribing to the Picksea newsletter, the User communicates certain Personal Data. If the User does not wish to provide the information requested, the User may not be able to access certain parts of the Site or the Application, and PICKSEA may not be able to respond to the User's request.

A- Purpose of the collection of personal data

The collection of your Personal Data has as its legal basis:

• PICKSEA 's legitimate interest in ensuring the best quality of its services, in providing its Users with the best possible follow-up of their purchases, and in improving the functioning of its Website and Application
• the legitimate interest of PICKSEA to carry out optional satisfaction surveys on its services in order to improve them
• the consent of its Users when this is required by the regulations in force, in particular with regard to commercial prospecting and cookies.

The data of the Users of PICKSEA is mainly processed to :

• enable their browsing on the Site and enable their use of the Application
• enable them to manage their orders on the Site or the mobile application

As a subsidiary measure, Users' data are also collected to :

• conduct communication campaigns (sms, email): phone number, email address.
• prevent and fight against computer fraud (spamming, hacking, sale of counterfeit goods, sale of prohibited or banned products, response to judicial requests...)
• improve navigation on the Site and the use of the Application
• to carry out statistics on the use of the tool, internal reporting for the research and development teams of the Company, and to provide information on the use of the Application PICKSEA

The compulsory or optional nature of the personal data requested and the possible consequences of a failure to reply with regard to the Users of PICKSEA are specified at the time of their collection(s).

B- Types of data processed

PICKSEA is likely to process all or part of the following data for the sale of items online:

• Name, first name, date of birth
• Telephone number, email address, postal address
• Password, pseudonym, order history, history of favourite searches, messages exchanged with customer service

PICKSEA is likely to process, as a Data Controller, all or part of the following data:

• to enable browsing on the Site or use of the Application: connection and usage data of the Site or the Application
• to prevent and fight against computer fraud (spamming, hacking...): computer equipment used for browsing, IP address, password (hashed)
• to improve navigation on the Site or the use of the Application: connection and usage data
• to conduct optional satisfaction surveys on PICKSEA: email address
• to conduct communication campaigns (sms, email): telephone number, email address.

C- Non disclosure of personal data

The User's Personal Data are not transmitted to commercial or advertising actors.

The User's Personal Data may be processed by subcontractors (service providers), in full compliance with the principle stated above, exclusively in order to achieve the purposes of this policy.

Within the limits of their respective attributions and for the purposes mentioned above, the main persons who may have access to the data of the Users of PICKSEA are mainly the agents of our customer service and our commercial team.

PICKSEA also uses the services provided by several specialized companies (mailing, audience analysis), the list of which can be communicated to the persons concerned on request by our contact form

D- Duration of data retention

We only keep your data for the time necessary for the purposes pursued, in accordance with legal requirements.

E- Users' rights

In accordance with the European regulations in force, the Users of PICKSEA have the following rights:

• right of access (Article 15 RGPD) and rectification (Article 16 RGPD), update, completeness of Users' data
• the right to block or delete Users' personal data (article 17 RGPD), when they are inaccurate, incomplete, ambiguous, outdated, or whose collection, use, communication or storage is prohibited
• right to withdraw consent at any time (Article 13-2c RGPD) - right to limit the processing of Users' data (Article 18 RGPD)
• right to object to the processing of Users' data (Article 21 GDPR)
• the right to portability of the data provided by the Users, when such data are subject to automated processing based on their consent or on a contract (Article 20 GDPR)
• the right to define the fate of Users' data after their death and to choose to whom PICKSEA should communicate (or not) their data to a third party that they have previously designated.

Contact us - COORDINATES OF THE DPO

If the User has any questions or complaints regarding compliance by PICKSEA with this Policy, or if the User wishes to make recommendations or comments to PICKSEA aimed at improving the quality of this Policy, the User may contact PICKSEA in writing at the following address: PICKSEA 16 rue Jean Moulin 56270 Ploemeur or by email on our contact form.

The present General Conditions, together with the documents incorporated by reference, constitute the entire agreement between the parties.

• I accept the above terms and conditions.
• I agree to receive emails related to my orders or preferences.
• I agree that my personal information may be transferred to and processed by Picksea.com